Shipping & returns

• United Kingdom£3.95 · free over £40.00
• Europe£7.95 · free over £60.00
• Rest of world£11.95 · free over £90.00

Your rate is worked out at checkout from the address you give us, so nothing is added on afterwards.

• United Kingdom: 5–12 working days
• Europe: 7–15 working days
• Rest of world: 10–25 working days

Our beanies are knitted and posted by our partner mill rather than from a warehouse we hold ourselves, so allow a few days longer than a shop with stock on the shelf. We pass your order to the mill within 24 hours of payment, and the tracking numbers we get back go straight onto your order page.

Every order gets its own tracking page — the link is in your confirmation email and stays live after delivery. Payment, dispatch and delivery update on it as they happen, along with the tracking number once your beanie is on the move.

Lost the link? Email brimorders@gmail.com with your order number and we'll send it again.

Wrong colour or fit? Send it back within 30 days of delivery and we'll refund you.

• Email brimorders@gmail.com with your order number and we'll confirm the returns address.
• Pack it up unworn, with any tags still attached.
• Post it back within 14 days of telling us. Return postage is yours to cover unless the beanie is faulty or we sent the wrong one.
• We refund what you paid for the beanie to the card you paid with — not the original postage — within 5 working days of it reaching us.

Tell us within 30 days and we'll put it right with a replacement or a full refund, including your original postage, and we'll cover the cost of sending it back. This is on top of your legal rights, never instead of them.

Under the Consumer Contracts Regulations you can cancel any time from placing your order up to 14 days after it arrives. Just email brimorders@gmail.com and send the beanie back within 14 days of cancelling; we'll refund within 14 days of receiving it.

Email brimorders@gmail.com and a person, not a bot, will come back to you. Prefer to look something up first? Your order page is linked in your confirmation email, or start again from the shop.